Though I know how to manually install Wordpress, I find it a chore and time-consuming to do so. So I asked for a refund because of this. They reverted asking why and I explained what I had to go through and told them plainly I do not have the time to do manual installation. Then came the reply that they will install for me! Apart from this, I have no other issues with IXWebhosting.
Company Background
This business hosting provider is above the 5-year mark of
business operation. Like most technology company, a large bulk of their support staff are residing outside USA.
With over 700 servers located in its own data center in Hopkinsville, KY.
Like most small business hosting provider, IXWebhosting have a
24/7 toll-free line for support, live chat and a ticketing system in place. It's important for any company
to grow but you can tell where the emphasis of a company is just looking at the Contact Us page.
We are disappointed that it uses only one single telephone number for its support, billing,
and sales. Support staff are largely based in India, with a smaller pocket of support from Ukraine, Austria
and US. Through a live chat, we were told they have approximately 100 support staff on duty in a single shift
supporting their customers. We cannot confirm this information but we are a little bit skeptical.
It's live chat is available 24/7 though. Recently we have had the opportunity to deal with them directly
and the overall experience has been great!
Dislikes
The Hsphere control panel takes some getting used to but it's just a small thing.
Likes
Provides dedicated IP address for your hosting even for the most basic plans.
Unlike most hosting providers that squeeze many websites on a single server, IXWebhosting does not.
My Verdict
Do not be deceived by IX Web Hosting simple looking website, it's a full-fledged award winning
web hosting provider with prices and service that will give our recommended top hosts a run for their money.